====== HSA Home Warranty Info ======
====== How to Contact Them ======
To Request Service 24 hours a day - 7 days a week visit [[https://www.onlinehsa.com/|the HSA website]] or call 800-367-1448.

[[https://myaccount.myhomewarranty.com/login|Log into our account]] directly at the website; the address is gpdcpd@gmail.com.
/* Get-1-House-Fixed */
contract #**645 125 798** 

====== How to Request Service ======
This is from an email they sent us on 3/11/2024 (subject "Greg And Carolyn, Need to Make a Home Warranty Service Request?").

WHEN A COVERED ITEM BREAKS DOWN, HELP IS JUST A FEW STEPS AWAY.	
 
  - Log in to MyAccount
  - Select the covered items that need service and submit your request.
  - Pay your $100 Service Fee and double check that your contact info is up-to-date.
  - You'll receive confirmation via email and/or SMS with your assigned pro's information and a helpful video on what to expect.

There's also a link in the email to [[https://trk.mg.frontdoorhome.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|opt into SMS messaging]].
====== What Is Covered ======
Search the copy of {{ ::hsa-home-warranty-contract.pdf |our Home Warranty Contract}} for information on what is covered.  Page 6 (of 12) is where the coverage detailing begins.

  * **AC:**  Special offer until May 15 for an AC tuneup -- [[https://myaccount.myhomewarranty.com/hb/special-offers/1079?contractId=645125798&zipCode=15241&utm_campaign=hsa_defaultg4&utm_source=hsaemail_crm&utm_medium=email|click this link]] which was in an email dated 3/12/2024.  Also, in an email dated 4/29/2024, they link to an article on [[https://myaccount.myhomewarranty.com/hb/diy/2050?contractId=645125798&zipCode=15241&utm_campaign=0424_hsa_newsletter&utm_source=hsaemail_crm&utm_medium=email|DIY cleaning the AC condensate line]].

==== 2024-05-06 Plumbing ====
previous week made apt, given 6hr window. arrived 3 min before widow closed. First text came 17 min before window closed.

While here testing/evaluating the problem a new problem occurred, now when flushing upstairs toilet, whatever was in it shows up in downstairs toilet and downstairs toilet will not flush. 

I repetedly called plumber over their busness hours on Tuesday, message said to call back or emial.
I called back and emailed. So far (Wednesday Morning), no response.

House now has shit odor 

Wednesday 8:20am called HSA. Plumber has not yet submitted report to them. 
I am on hold while HSA trys to contact plumnber. 

HSA - was able  contact plumber, they hope to have the order reviewed today.

I called HSA at 5pm on Wednesday. They show all 4 issues are covered by the HSA and they show the status as completed.

Dispatch # 332 010 088
Nussbaumer number from HSA - same recording: 724-540 1043